For many regional students, study does not fit neatly into business hours. It happens late at night, early in the morning, and in the gaps between work, family, and travel. Access to the right space at the right time can be the difference between staying on track and quietly falling behind.
The Barossa Regional University Campus exists to make that access possible locally, providing a shared, 24-hour study environment so students can study when life allows, not just when offices are open.
The old website
The campus supports students from multiple universities and courses, all sharing the same facilities. Students come and go at all hours, often outside standard staffing times, while responsibility for safety, access, and reporting remains constant.
The existing website and processes had supported the campus well during an earlier phase. As usage increased and expectations grew, it became harder to manage access, visibility, and reporting in a way that felt calm and reliable.
What was needed
Operating as a 24-hour facility introduced clear requirements. The campus needed to know who was on site at any moment, give students independence without increasing risk, and produce accurate reporting for government departments and funding partners.
Manual processes and disconnected systems made this difficult to sustain.
My role
I designed and built the website and connected systems end to end, covering UX and interface design, CRM integration, booking and access workflows, and the reporting foundations used by staff.
I rebuilt the website in Webflow and treated it as the operational front door to the campus, not just a source of information. Registrations, bookings, access, and reporting were designed to work together as a single system.
At a practical level, this included:
- A fast, stable Webflow site with a clear, modern interface
- HubSpot CRM integration so registrations and enquiries created live student records
- Online room availability with self-service booking
- A unified sign-in and sign-out system using on-site iPads, synced in real time
What changed
Students could see what was available and book rooms themselves, without needing to call or email staff. Phone enquiries about room availability dropped almost immediately, reducing daily booking calls by around 95 percent.
Staff gained real-time visibility of who was on campus, replacing spreadsheets and manual checks with a single, reliable view. Reporting that once took days could be produced in minutes, improving speed by roughly 500 percent and increasing accuracy by capturing information once, at the source.
Why it mattered
A 24-hour campus carries real responsibility.
Students need flexibility and independence to succeed locally. Staff need visibility and confidence to manage safety and access. Government departments and funding partners need accurate, defensible reporting.
This system allowed all three to coexist, supporting regional students at the times they actually study while meeting the operational and accountability standards expected of a shared public facility.
